• Talk about screwed up

    Applied for the credit card some months back.  As per usual, sent in the GIRO application and that's how the whole thing started.

    End Apr - Got a letter saying the application is successfully processed and approved...with the wrong bank account number.  Called up customer service and since it's only wrong by one digit, and not even the important one, the guy said they will rectify it and send me a letter on it.  Didn't get the letter but the bill came with the note "Payment will be effected by GIRO" so I thought ok...issue resolved.

    22 May - Get a letter "Reminder - Unsuccessful GIRO deduction".  GIRO Payment was declined because the bank account number is still the wrong one.  So I call up again where the rep checks and sees that the right bank account is listed on his records.  So he says he will launch an investigation report and someone will get back to me in about 3 days time.  Also I find out that an account with this bank I thought I closed 4 years ago is actually still around.  In the meantime late payment charges are waived and with the next credit card bill coming I can just pay the whole thing off by the next due date sometime mid-June. 

    27 May - Never got a call back but got the next bill, with Payment Due Date "Immediate".  Calling up again, this time the rep says they will send another bill with the correct payment due date, no interest charges will be applied, issue will be escalated and a manager will get back to me the next day.  Oh, and reason why no one called me back was because the email they sent to the relevant deparment haven't had a reply yet.

    30 May - Haven't received the corrected bill yet, but I did get another letter "Non-Receipt of Minimum Payment".  Am advised to make payment immediately and (ironically) place GIRO instructions to ensure timely repayments.  Also this might also be uploaded to my credit history.  Called up again and after making a fuss I (finally) get a call back from a manager who says he will make my case a "High Priority Complaint" and the relevant department (again) will contact me on Mon/Tues.  He confirms the records show the right bank account number and has no idea why it didn't work properly.  Meanwhile he can't approve my request for a written confirmation of the right payment due date, or that none of this will affect my credit history, since his deparment "can only send email".

  • Math and Markets

    Financial Times Editorial

    Markets + maths = mayhem. That equation sums up an erroneous view of the role played by mathematics in the banking crisis, which is gaining currency in financial and regulatory circles. For example, this week’s report by Lord Turner, chairman of the UK Financial Services Authority, blamed “misplaced reliance on sophisticated maths” for lulling banks’ top managers into a false sense of security about the risks they were taking. Terms such as quant, geek and rocket scientist, once used in affectionate respect, now have darker connotations.

    Mathematicians tend to be shy and retiring, compared with other professional groups, and they have not leapt up to defend themselves in public. In private, however, they are seething – understandably so, since the problem was not the maths itself but the way banks used it.

    Contrary to Lord Turner’s assertion, the banks’ sums were not sophisticated enough. They over-simplified, and assumed away the limitations and caveats of their models. They did this to convey an illusion of accuracy and precision, and so convince the market that they had everything under control.

    The standard risk measure used by the industry from the mid 1990s, known as value-at-risk or Var, was criticised by mathematicians almost from the start for the way it drew inferences about forward-looking risk from past patterns of price movements. As a result, the risk of extreme bank-shattering events was greatly underestimated.

    Essentially, financial institutions told their “quants” to build mathematical models that fitted market prices – and never mind if those prices were way out of line, on any fundamental analysis. As a result, mispricing was supported by a spurious veneer of scientific respectability. And the industry was caught in a “positive feedback loop” from which no one dared walk away.

    For the future we need more – and better – maths to underpin individual banks and the enhanced regulatory regime that will oversee them. Some of the expertise required is already out there, in universities, waiting to be put to use.

    But financial mathematics has been underfunded, given its economic importance, and both private and public sectors must commission more research in the field. For instance, we need to know more about the way human psychology affects market models – and about the scenarios in which models break down.

    At the same time, senior bankers must become better informed about the mathematical basis of their industry. Total ignorance of the “black box” trading systems used by their companies is not an acceptable excuse for failure.

    Finally, mathematicians should abandon their traditional reticence and fight strongly for their discipline. Then the financial world will appreciate the true equation: markets minus maths mean mayhem.
  • Daily Show interview of Jim Cramer

    Background: Jim Cramer is the host of a financial-entertainment show "Mad Money" on CNBC who, in the period before Bear Sterns went under, made buy calls on Bear Sterns stock.  After being the target of a few Daily Show segments (find them at the Daily Show website), he went on the show for an interview, good stuff.

    Part 1


    Part 2


    Part 3


  • Official Confirmation

    letter

    My studying days are finally at an end...for now :)